Intermittent high CPU usage effecting overall performance in RSA Identity Governance & Lifecycle 7.x when using Password Management
3 years ago
Originally Published: 2019-05-01
Article Number
000041096
Applies To
RSA Product Set: Identity Governance & Lifecycle
RSA Version/Condition: 7.0.2, 7.1.0, 7.1.1

 
Issue
Intermittently, RSA Identity Governance & Lifecycle experiences high CPU usage which severely degrades system performance.  Symptoms include:
  • The Admin > Monitoring > Memory Usage > Heap usage shows at nearly 100%:
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  • The top command shows > 500% CPU utilization:
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  • The top H command shows several Java threads at 100% CPU usage:
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Cause
This is a known defect when Password Management is enabled. Inefficient queries were looping through large numbers of accounts and executing multiple queries per loop when resolving accounts that have no password history. 
Resolution
Fixed in 7.0.2 P14, 7.1.0 P07, and 7.1.1 P01.

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