Configure RSA Cloud Authentication Service

1. Enable My Page SSO by accessing the RSA Cloud Administration Console > Access > My Page > Single Sign-On (SSO). Ensure it is enabled and protected using two-factor authentication - Password and Access Policy.                                                                                       
2. On the Applications > Application Catalog page, search for LiveChat and click Add to add the connection.                                       
3. On the Basic Information page, enter a name for the configuration in the Name field and click Next Step.                                           
4. On the Connection Profile page, click the IdP-initiated option.                                                                                                               
5. Provide the Service Provider details in the following format: 
   1. ACS URL: https://acconuts.livechat.co/v2/saml/callback
   2. Service Provider Entity ID: https://accounts.text.com/                                                                                                                     
6. In the SAML Response Protection section, choose IdP signs assertion within response.
7. Download the certificate by clicking Download Certificate.                                                                                                                           
8. Click Show Advanced Configuration.
9. Under the User Identity section, configure Identifier Type and Property. For example, Identifier Type: Auto Detect and Property: Auto Detect.                                                                                                                                                               
10. Click Next Step.
11. Choose your desired Access Policy for this application and click Next Step > Save and Finish.                                                           
12. On the My Applications page, click the Edit drop-down and select Export Metadata to download the metadata.                                 
13. Click Publish Changes. Your application is now enabled for SSO.                                                                                                            

Configure LiveChat

1. Log on to LiveChat with administrator credentials - https://accounts.livechat.com/signin.
2. Navigate to Settings > Security > Login Settings and click Go to login settings.                                                                                     
3. On the new pop-up window, navigate to Settings > Security and click the Require SSO login for your organization toggle button.     
4. Provide the following details and click Save changes.
   1. Identity Provider SSO URL – The SingleSignOnService value that can be obtained from the metadata file downloaded from RSA.
   2. X.509 certificate – Upload the certificate downloaded from RSA.
   3. Identity Provider Entity ID – The EntityID value that can be obtained from the metadata file downloaded from RSA.
   4. Service Provider Entity ID – Pre-populated as https://accounts.text.com/.