Login failed because of unexpected error after upgrading to RSA SecurID Access PrimeKit 12172019 on Windows
Originally Published: 2020-03-10
Article Number
Applies To
RSA Product/Service Type: RSA SecurID Access PrimeKit
RSA Version/Condition: 12172019
Issue
The following error displays:
Login failed because of Unexpected Error occurred in server.
Cause
- The <path>\SSP_daily.log throws the following error:
2020-03-10T10:38:30,439+0000,com.rsa.pso.selfservice.securid.AMISClientServiceImp,53,INFO ,[NETCLIENT] Deserialize time (ms) [Type:XML]: 1035
2020-03-10T10:38:30,439+0000,com.rsa.pso.selfservice.securid.AMISClientServiceImp,53,INFO ,############### END endDeserialize
2020-03-10T10:38:30,440+0000,com.rsa.pso.selfservice.securid.AMISClientServiceImp,53,INFO ,serviceRequest {ServiceResult - dump disabled}
2020-03-10T10:38:30,442+0000,com.rsa.pso.selfservice.web.LoginActionBean,53,INFO ,User <user ID> doesn't have MFA token in AM...
2020-03-10T10:38:30,449+0000,com.rsa.pso.selfservice.web.LoginActionBean,53,INFO ,FAILURE_LOG[$Thread: 23
java.lang.IllegalArgumentException: Invalid value for boolean
STACK_TRACE[$java.lang.IllegalArgumentException: Invalid value for boolean
com.rsa.pso.selfservice.AbstractConfiguration.getBooleanValue(AbstractConfiguration.java:59)
com.rsa.pso.selfservice.web.CommonActionBean.loadUserData(CommonActionBean.java:1853)
com.rsa.pso.selfservice.web.LoginActionBean.login(LoginActionBean.java:1185)
sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
2020-03-10T10:38:30,439+0000,com.rsa.pso.selfservice.securid.AMISClientServiceImp,53,INFO ,############### END endDeserialize
2020-03-10T10:38:30,440+0000,com.rsa.pso.selfservice.securid.AMISClientServiceImp,53,INFO ,serviceRequest {ServiceResult - dump disabled}
2020-03-10T10:38:30,442+0000,com.rsa.pso.selfservice.web.LoginActionBean,53,INFO ,User <user ID> doesn't have MFA token in AM...
2020-03-10T10:38:30,449+0000,com.rsa.pso.selfservice.web.LoginActionBean,53,INFO ,FAILURE_LOG[$Thread: 23
java.lang.IllegalArgumentException: Invalid value for boolean
STACK_TRACE[$java.lang.IllegalArgumentException: Invalid value for boolean
com.rsa.pso.selfservice.AbstractConfiguration.getBooleanValue(AbstractConfiguration.java:59)
com.rsa.pso.selfservice.web.CommonActionBean.loadUserData(CommonActionBean.java:1853)
com.rsa.pso.selfservice.web.LoginActionBean.login(LoginActionBean.java:1185)
sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
- The customer does not have cloud integration with the RSA Authentication Manager or Prime.
- The SSP keeps searching for MFA for the user.
Resolution
- From Windows Explorer, go to the RSA SecurID Access PrimeKit installation folder.
- Browse to /configs/ssp/.
- Open the ssp.properties file with Notepad++.
- Set enable.sidaccess.integration=FALSE.
- Save and close the file.
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