Manually Collect logs in Authentication Manager 8.X
Originally Published: 2014-11-03
Article Number
Applies To
It will be the same for both the virtual and hardware appliances.
Issue
Tasks
Operations console - Administrator - Operating system access - check the enable SSH box.
SSH Settings | |||
| Enable SSH: | Interface eth0 (192.168.2.30) | ||
Resolution
/opt/rsa/am/server/ (audit_runtime_date.log & system_date.log)
/opt/rsa/am/server/servers/AdminServer/logs (server.log)
/opt/rsa/am/server/logs (all logs)
/opt/rsa/am/appserver/logs( wlst_date.log)
/opt/rsa/am/config/target/logs (imsCluTrace)
/opt/rsa/am/install_logs/ (radiusConfigure & weblogicInstall)
/opt/rsa/am/radius(date.log & sbrsetuptool.log)
Copy all collected files to the /tmp directory, and chmod permissions to 777 . You can use a Secure Copy client (such as WinSCP) to copy the files off of the appliance, login with the emcsrv account to get the files from /tmp.
example of command line:
rsaadmin@am81p:/opt/rsa/am/server/logs> mv aa_pm.log /tmp/aa_pm.log
rsaadmin@am81p:/opt/rsa/am/server/logs> chmod 777 /tmp/aa_pm.log
rsaadmin@am81p:/opt/rsa/am/server/logs> ls -al /tmp/aa_pm.log
-rwxrwxrwx 1 rsaadmin rsaadmin 588 Oct 23 14:26 aa_pm.log
After that use the following instructions in order to upload your zip file to RSA's sftp site. Let then engineer know your file ID, and the name of the file. Also if you password protected a file provide that as well:
Login to https://sftp.rsa.com
Username: support
Password: Password1
Change directory to “incoming” and click the automatic Upload Files Now at the bottom of the page.
Then let support know the file is there, and the file id and password.
