New PIN Mode and Next Tokencode Mode not working from the web pages using RSA Authentication Agent for Web for Apache on Red Hat Enterprise Linux
Originally Published: 2015-09-08
Last Modified: 2022-06-20
Article Number
Applies To
RSA Product/Service Type: Authentication Agent for Web for Apache
RSA Version/Condition: 7.x, 8.x
Issue
- New PIN Mode is working correctly when using acetest from the command line.
- Trying New PIN Mode from the SecurID login web page gives the following exception:
103: Response to the New PIN Request took too long. Please try again.
Cause
Resolution
Apache is being run by daemon, so the VAR_ACE directory should be owned by daemon. With the command below, change the owner of the VAR_ACE directory recursively. In this example, VAR_ACE is set to /var/ace:
chown -R daemon:daemon /var/ace
This command will resolve issues with both New PIN Mode and Next Tokencode Mode.
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