New PIN Mode and Next Tokencode Mode not working from the web pages using RSA Authentication Agent for Web for Apache on Red Hat Enterprise Linux
Originally Published: 2015-09-08
Article Number
Applies To
RSA Product/Service Type: Authentication Agent for Web for Apache
RSA Version/Condition: 7.x, 8.x
Issue
- New PIN Mode is working correctly when using acetest from the command line.
- Trying New PIN Mode from the SecurID login web page gives the following exception:
103: Response to the New PIN Request took too long. Please try again.
Cause
Resolution
Apache is being run by daemon, so the VAR_ACE directory should be owned by daemon. With the command below, change the owner of the VAR_ACE directory recursively. In this example, VAR_ACE is set to /var/ace:
chown -R daemon:daemon /var/ace
This command will resolve issues with both New PIN Mode and Next Tokencode Mode.
Related Articles
RSA Authentication Agent 7.x for Web for Apache on Red Hat 5 throws error 103: Response to New PIN Request took too long e… Number of Views RSA Governance & Lifecycle Integration: Red Hat Enterprise Linux RHEL Summary Number of Views Perform a silent installation of the RSA Authentication Agent 7.3 and 7.4 for Windows Number of Views Unable to access public folders through OWA when protected by RSA Authentication Agent 7.1.3 for Web for IIS using Google … Number of Views Web Tier installation fails on Red Hat server - RSA Authentication Manager 8.1 Number of Views
Trending Articles
RSA Authentication Manager 8.9 Release Notes (January 2026) RSA MFA Agent 2.3.6 for Microsoft Windows Installation and Administration Guide RSA-2026-07: RSA Authentication Manager Security Update for Third-Party Component Vulnerabilities Downloading RSA Authentication Manager license files or RSA Software token seed records RSA MFA Agent 2.5 for Microsoft Windows Installation and Administration Guide
Don't see what you're looking for?
