New PIN cancelled for user and request originated from agent messages when authenticating with RSA Authentication Manager
Originally Published: 2014-06-03
Article Number
Applies To
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 7.1, 8.1
Issue
New PIN cancelled for user <user name>. Request originated from agent <agent_FQDN> with IP address <IP_address> in security domain <security_domain>.
In the real time authentication activity report, there is an entry in the Reason column of N/A.Cause
Resolution
- Select Authentication > Policies > Manage Existing.
- Go through each policy set.
- Remove any policies that are marked as having been migrated from Authentication Manager 6.1.
Related Articles
How to configure an RSA Authentication Manager 8.1 server to accept a system-generated PIN when a token is in new PIN mode… Number of Views Error "PIN change failed dictionary check" and authentication fails for a user in new PIN mode in RSA Authentication Manag… Number of Views RSA Authentication Agent 7.x for Web for Apache on Red Hat 5 throws error 103: Response to New PIN Request took too long e… Number of Views How to authenticate to an RSA Authentication Agent for Windows as user@domain.com with NTLM to UPN name mapping Number of Views Adding a new user attribute in a user profile in RSA Authentication Manager 8.x Number of Views
Trending Articles
RSA Authentication Manager 8.9 Setup and Configuration Guide How to 'Trust' the RSA Authentication Manager Security Console Self-Signed Root CA certificate and prevent Cert warnings. RSA Authentication Manager 8.9 Release Notes (January 2026) Configure RSA Authentication Manager as a Secure Proxy Server for Cloud Access Service RSA Authentication Manager Upgrade Process
Don't see what you're looking for?
