OIDC: The request could not be processed at this time when testing Anypoint Platform with the RSA Cloud Authentication Service

3 years ago

Originally Published: 2023-03-17

Article Number

000068139

Applies To

RSA Product Set: SecurID Access
RSA Product/Service Type: Cloud Authentication Service

Issue

When logging to Anypoint, the user is redirected to RSA for authentication as expected. However, login fails with the below generic error. The Tracer does not log any errors, and the User Event Monitor is showing the successful generation of the Access Token.

The request could not be processed at this time

Cause

The Client Authentication Method was incompatible. As per the documentation, Anypoint supports HTTP Basic Authentication, which is the CLIENT_SECRET_BASIC Method.

Reference: Anypoint Authentication Methods

Resolution

1. Login to the Cloud Administration Console as a Super Admin

2. Navigate to Authentication Clients => Relying Parties

3. Edit the Anypoint application

4. Navigate to Connection Profile

5. Under Authorization Code Flow, Client Authentication Method, select CLIENT_SECRET_BASIC

6. Save and Publish Changes

Workaround

N/A

Notes

N/A

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