Offline emergency tokencode and passcodes have to be entered twice to allow a user to login
Originally Published: 2015-07-13
Article Number
Applies To
RSA Product/Service Type: Authentication Agent for Windows
RSA Version/Condition: 7.2.1 build 63
Platform: Windows
Platform (Other): Windows 7 enterprise
O/S Version: Windows 7 and 8
Product Name: RSA-0010810
Product Description: RSA-0010810
Issue
Cause
and then deliberately entered six invalid codes so that an emergency access code is required to log in. However, this is also a sufficient number of invalid authentications
to have also locked out the user.
The Offline Authentication Service accepts both emergency access codes. However, the SecurID Authentication Code appears to consume the first code
to clear the RSA_DA_NOT_ALLOWED condition created by the customer's chosen method of testing. That is why in this scenario requires that the emergency access code be entered twice.
Resolution
Related Articles
RSA MFA Agent 2.4 for Microsoft Windows Third-Party Licenses Number of Views Configure Active Directory Joined Devices for RSA MFA Agent 2.4 or Later for Windows Number of Views Configure Microsoft Entra ID Joined Devices for RSA MFA Agent 2.4 for Windows Number of Views Configure Microsoft Entra ID Joined Devices for RSA MFA Agent for Windows Number of Views Quick Setup Guide - Passwordless Authentication in Windows MFA Agent for Microsoft Entra ID Number of Views
Trending Articles
Troubleshooting RSA SecurID Access Identity Router to RSA Authentication Manager test connection failures RSA SecurID Software Token 5.0.2 Downloads for Microsoft Windows RSA Authentication Manager 8.9 Release Notes (January 2026) RSA Governance & Lifecycle 8.0.0 Administrators Guide Quick Setup Guide - Passwordless Authentication in Windows MFA Agent for Active Directory
Don't see what you're looking for?
