Offline emergency tokencode and passcodes have to be entered twice to allow a user to login
Originally Published: 2015-07-13
Last Modified: 2023-10-06
Article Number
Applies To
RSA Product/Service Type: Authentication Agent for Windows
RSA Version/Condition: 7.2.1 build 63
Platform: Windows
Platform (Other): Windows 7 enterprise
O/S Version: Windows 7 and 8
Product Name: RSA-0010810
Product Description: RSA-0010810
Issue
Cause
and then deliberately entered six invalid codes so that an emergency access code is required to log in. However, this is also a sufficient number of invalid authentications
to have also locked out the user.
The Offline Authentication Service accepts both emergency access codes. However, the SecurID Authentication Code appears to consume the first code
to clear the RSA_DA_NOT_ALLOWED condition created by the customer's chosen method of testing. That is why in this scenario requires that the emergency access code be entered twice.
Resolution
Related Articles
Add User task list item does not allow user to enter user's name and login in RSA ACE/Server 5.2 Number of Views Being prompted to enter PIN when issuing certificate off of an nCipher based CA Number of Views Previously entered form values in RSA Via Lifecycle and Governance are not refreshed when navigating back in the form Number of Views Update the Web Tier to Allow the Use of Nonstandard Email Domains Number of Views How to enter email address for P10 certificate request in RSA Certificate Manager Number of Views
Trending Articles
How to manipulate imported RSA SecurID Software Token(s) on an iPhone or iPad device RSA MFA Agent 2.5 for Microsoft Windows Installation and Administration Guide Failed to generate QR Code error when trying to activate software token using QR code in RSA Authentication Manager 8.x Se… RSA Authentication Manager 8.1 Quick Setup Fails with "Failed to Attach Replica Instance" User Application Portal
Don't see what you're looking for?
