An older version of this problem might have been caused by not copying the aceclnt.dll and the sdmsgs.dll to the Windows Server with the Agent API 8.5 or 8.6, such as Epic Hyperspace.

1. Find the spelling mistake in the rsa_api.properties file.  The rsa_api.properties file contains entries such as:

RSA_AGENT_NAME = <hostname>
SDCONF_LOC = C:\ProgramData\Epic\RSA\sdconf.rec
RSA_LOG_FILE_LOC = C:\scripts\Log

2. If there is a spelling mistake or a path is wrong or non-existent, the RSA passcode prompt does not display, so you have to find the mistake.  One easy trick is to comment out lines with the # until the RSA prompt finally displays.  For example, if the following entry for SysWOW64 is in the file, but you are on a 32-bit system, \Windows\SysWOW64 does not exist, and will prevent the RSA prompt from displaying, so comment this line out as a test.  Change from:

RSA_BSAFE_LIBRARY_PATH = C:\Windows\SysWOW64

#RSA_BSAFE_LIBRARY_PATH = C:\Windows\SysWOW64

3. When done, save the changes and test.
4. Repeat steps above until the passcode prompt displays.

1. Copy the following files to C:\Program Files (x86)\Epic\v8.3\Shared Files:

• aceclnt.dll
• aceclnt_tcp.dll
• ccme_asym.dll
• ccme_base.dll
• cryptocme.dll
• cryptocme.sig
• sdmsg.dll
• xeres-c_3_1_vc80.dll

2. Add RSA_BSAFE_LIBRARY_PATH = C:\Program Files (x86)\Epic\v8.3\Shared Files to the rsa_api.properties file.