RSA Authentication Agent for Windows shows no login tiles on the login screen
Originally Published: 2017-08-18
Last Modified: 2023-09-25
Article Number
Applies To
RSA Product/Service Type: Authentication Agent for Windows
RSA Version/Condition: 7.x, 8.x
Operating System: 2008, 2008 R2, 2012, 2012R2
Issue
Resolution
- Login to the Windows machine in safe mode with network.
- Copy the RSA Authentication Agent Administrative template, also known as the Policy Template fromthe agent source file to C:\Windows\PolicyDefinitions.
Make sure to copy the ADMX file to C:\Windows\PolicyDefinitions and ADML files under C:\Windows\PolicyDefinitions\en-US
- Open the Microsoft Management Console (MMC).
- Add the Group Policy Management snap-in by typing Ctrl+M.
- Expand Computer Configuration > Administrative Templates > RSA Desktop > Credential Provider Filters Settings.
- Enable Exclude all third-party Credential Providers.
- Disable: Exclude Microsoft Credential Provider.
- Restart the Windows machine and enter in normal mode.
- Uninstall the RSA Authentication Agent.
- Reinstall the RSA Authentication Agent.
