RSA Authentication Manager 8.2 backup fails when backing up system files after promoting replica to primary
Originally Published: 2016-10-21
Article Number
Applies To
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.2
Issue
com.rsa.ims.operationsconsole.admin.taskmgr.TaskExecutionException: Failed to perform a system backup.,
at com.rsa.ims.operationsconsole.admin.backup.tasks.SystemBackupTask.execute(SystemBackupTask.java:126),
at com.rsa.ims.operationsconsole.admin.backup.tasks.SystemBackupTask$$FastClassBySpringCGLIB$$fcce0886.invoke(<generated>),
at org.springframework.cglib.proxy.MethodProxy.invoke(MethodProxy.java:204),
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:150),
at org.springframework.aop.aspectj.AspectJAfterThrowingAdvice.invoke(AspectJAfterThrowingAdvice.java:55),
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:172),
at org.springframework.aop.interceptor.ExposeInvocationInterceptor.invoke(ExposeInvocationInterceptor.java:91),
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:172),
at org.springframework.aop.framework.CglibAopProxy$DynamicAdvisedInterceptor.intercept(CglibAopProxy.java:633),
at com.rsa.ims.operationsconsole.admin.backup.tasks.SystemBackupTask$$EnhancerBySpringCGLIB$$6e55da6e.execute(<generated>),
at com.rsa.ims.operationsconsole.admin.taskmgr.TaskManager.executeTasks(TaskManager.java:42),
at com.rsa.ims.operationsconsole.admin.impl.OCManageBackupImpl$1CreateBackupThread.run(OCManageBackupImpl.java:149),
at java.lang.Thread.run(Thread.java:745),Caused by: java.lang.NullPointerException, at java.util.Hashtable.put(Hashtable.java:514),
at java.util.Properties.setProperty(Properties.java:161),
at com.rsa.ims.operationsconsole.admin.backup.tasks.SystemBackupTask.generateBackupInfo(SystemBackupTask.java:329),
at com.rsa.ims.operationsconsole.admin.backup.tasks.SystemBackupTask.performSystemBackup(SystemBackupTask.java:160),
at com.rsa.ims.operationsconsole.admin.backup.tasks.SystemBackupTask.execute
The following error displays in the /opt/rsa/am/server/logs/ops-console log:
@@@2016-08-25 13:25:54,351 ERROR [CreateBackup] GUILog.traceException(587) | exception:
java.lang.NullPointerException
at java.util.Hashtable.put(Hashtable.java:514)
at java.util.Properties.setProperty(Properties.java:161)
at com.rsa.ims.operationsconsole.admin.backup.tasks.SystemBackupTask.generateBackupInfo(SystemBackupTask.java:329)
at com.rsa.ims.operationsconsole.admin.backup.tasks.SystemBackupTask.performSystemBackup(SystemBackupTask.java:160)
at com.rsa.ims.operationsconsole.admin.backup.tasks.SystemBackupTask.execute(SystemBackupTask.java:119)
at com.rsa.ims.operationsconsole.admin.backup.tasks.SystemBackupTask$$FastClassBySpringCGLIB$$fcce0886.invoke(<generated>)
at org.springframework.cglib.proxy.MethodProxy.invoke(MethodProxy.java:204)
at org.springframework.aop.framework.CglibAopProxy$CglibMethodInvocation.invokeJoinpoint(CglibAopProxy.java:700)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:150)
at org.springframework.aop.aspectj.AspectJAfterThrowingAdvice.invoke(AspectJAfterThrowingAdvice.java:55)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:172)
at org.springframework.aop.interceptor.ExposeInvocationInterceptor.invoke(ExposeInvocationInterceptor.java:91)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:172)
at org.springframework.aop.framework.CglibAopProxy$DynamicAdvisedInterceptor.intercept(CglibAopProxy.java:633)
at com.rsa.ims.operationsconsole.admin.backup.tasks.SystemBackupTask$$EnhancerBySpringCGLIB$$6a63036b.execute(<generated>)
at com.rsa.ims.operationsconsole.admin.taskmgr.TaskManager.executeTasks(TaskManager.java:42)
at com.rsa.ims.operationsconsole.admin.impl.OCManageBackupImpl$1CreateBackupThread.run(OCManageBackupImpl.java:149)
at java.lang.Thread.run(Thread.java:745)
@@@2016-08-25 13:25:54,363 ERROR [CreateBackup] GUILog.traceException(587) | exception:
com.rsa.ims.operationsconsole.admin.taskmgr.TaskExecutionException: Failed to perform a system backup.
at com.rsa.ims.operationsconsole.admin.backup.tasks.SystemBackupTask.execute(SystemBackupTask.java:126)
at com.rsa.ims.operationsconsole.admin.backup.tasks.SystemBackupTask$$FastClassBySpringCGLIB$$fcce0886.invoke(<generated>)
at org.springframework.cglib.proxy.MethodProxy.invoke(MethodProxy.java:204)
at org.springframework.aop.framework.CglibAopProxy$CglibMethodInvocation.invokeJoinpoint(CglibAopProxy.java:700)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:150)
at org.springframework.aop.aspectj.AspectJAfterThrowingAdvice.invoke(AspectJAfterThrowingAdvice.java:55)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:172)
at org.springframework.aop.interceptor.ExposeInvocationInterceptor.invoke(ExposeInvocationInterceptor.java:91)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:172)
at org.springframework.aop.framework.CglibAopProxy$DynamicAdvisedInterceptor.intercept(CglibAopProxy.java:633)
at com.rsa.ims.operationsconsole.admin.backup.tasks.SystemBackupTask$$EnhancerBySpringCGLIB$$6a63036b.execute(<generated>)
at com.rsa.ims.operationsconsole.admin.taskmgr.TaskManager.executeTasks(TaskManager.java:42)
at com.rsa.ims.operationsconsole.admin.impl.OCManageBackupImpl$1CreateBackupThread.run(OCManageBackupImpl.java:149)
at java.lang.Thread.run(Thread.java:745)
Caused by: java.lang.NullPointerException
at java.util.Hashtable.put(Hashtable.java:514)
at java.util.Properties.setProperty(Properties.java:161)
at com.rsa.ims.operationsconsole.admin.backup.tasks.SystemBackupTask.generateBackupInfo(SystemBackupTask.java:329)
at com.rsa.ims.operationsconsole.admin.backup.tasks.SystemBackupTask.performSystemBackup(SystemBackupTask.java:160)
at com.rsa.ims.operationsconsole.admin.backup.tasks.SystemBackupTask.execute(SystemBackupTask.java:119)
... 13 more
When the backup fails, a tab labeled Advanced View will be available. The following error will display on that tab:
Start export of systemfields.properties... Completed export of systemfields.properties. Starting RADIUS backup.. Backing up RADIUS data to /opt/rsa/am/backup/staging/radius-data/RADIUS_DATA_BACKUP Start the RADIUS Backup RADIUS Backup succeed, and the dump files is located at /opt/rsa/am/backup/staging/radius-data/RADIUS_DATA_BACKUP Backing up RADIUS dictionary... Successfully backed up RADIUS dictionary to /opt/rsa/am/backup/staging/radius-dict Backing up RADIUS configuration files... Backing up RADIUS configuration file /opt/rsa/am/utils/etc/../..//radius/securid Backing up RADIUS configuration file /opt/rsa/am/utils/etc/../..//radius/sdconf.rec Backing up RADIUS configuration file /opt/rsa/am/utils/etc/../..//radius/vendor.ini Backing up RADIUS configuration file /opt/rsa/am/utils/etc/../..//radius/ttlsauth.aut Backing up RADIUS configuration file /opt/rsa/am/utils/etc/../..//radius/spi.ini Backing up RADIUS configuration file /opt/rsa/am/utils/etc/../..//radius/securid.ini Backing up RADIUS configuration file /opt/rsa/am/utils/etc/../..//radius/sbrd.conf Backing up RADIUS configuration file /opt/rsa/am/utils/etc/../..//radius/radius.ini Backing up RADIUS configuration file /opt/rsa/am/utils/etc/../..//radius/peapauth.aut Backing up RADIUS configuration file /opt/rsa/am/utils/etc/../..//radius/events.ini Backing up RADIUS configuration file /opt/rsa/am/utils/etc/../..//radius/eap.ini Backing up RADIUS configuration file /opt/rsa/am/utils/etc/../..//radius/classmap.ini Backing up RADIUS configuration file /opt/rsa/am/utils/etc/../..//radius/account.ini Successfully backed up RADIUS configuration files. RADIUS log location: /opt/rsa/am/radius RADIUS report location: /opt/rsa/am/radius/authReports Backing up RADIUS audit logs... Successfully backed up RADIUS audit logs to /opt/rsa/am/backup/staging/radius-logs Backing up RADIUS certificate... Successfully backed up RADIUS certificate to /opt/rsa/am/backup/staging/radius-certs Starting Database backup.. Backing up database to /opt/rsa/am/backup/staging/database/DB_BACKUP.dump Initialization OK. Database command OK: pg_dump Database command arguments OK. Database command environment OK. Command executed successfully. Database backup successful. Database backup completed. Starting System backup.. Backing up the files to a staging file /opt/rsa/am/backup/staging/system/SYSTEM_BACKUP.dump Backing up the files to a staging file /opt/rsa/am/backup/staging/keystore/KEYSTORE_BACKUP.dump Generating backup information properties file.. null An error occurred while backing up the system: Failed to backup the system files. Please call customer support. For error details, check the 'Advanced Status View'. Error: Failed to perform a system backup.
Resolution
Workaround
- SSH to the primary Authentication Manager server and login using the rsaadmin account.
- Navigate to /opt/rsa/am/utils:
cd /opt/rsa/am/utils
- Run the following command, setting the value to false if not using strict TLS v1.2 mode and to true if using strict TLS v1.2:
./rsautil store -a enable_min_protocol_tlsv1_2 false|true
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