RSA Authentication Manager 8.x trusted realms not working (java.net.UnknownHostException)
Originally Published: 2015-05-26
Article Number
Applies To
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.x
Issue
Enabled the verbose for trace log on local Authentication Manager instance and see the following error message in imsTrace.log.
2015-05-25 15:04:00,453, [[ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'], (EJBRemoteTarget.java:316), trace.com.rsa.command.EJBRemoteTargetBase, ERROR, am81pri.dc.rsa.shanghai.com,,,, Unable to connect to downgraded EJB/2.1 command server.null 2015-05-25 15:04:00,453, [[ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'], (EJBRemoteTarget.java:317), trace.com.rsa.command.EJBRemoteTargetBase, DEBUG, am81pri.dc.rsa.shanghai.com,,,, Unable to connect to downgraded EJB/2.1 command server. javax.naming.ServiceUnavailableException [Root exception is java.net.UnknownHostException: marge.csau.ap.rsa.net] at weblogic.jndi.internal.ExceptionTranslator.toNamingException(ExceptionTranslator.java:34) at weblogic.jndi.WLInitialContextFactoryDelegate.toNamingException(WLInitialContextFactoryDelegate.java:767) at weblogic.jndi.WLInitialContextFactoryDelegate.getInitialContext(WLInitialContextFactoryDelegate.java:368)
Cause
Resolution
- If the remote trusted realm no longer exists, delete the trusted realm.
- If the hostname/ip of remote trusted realm has been changed, update the trusted realm package.
- If the remote trusted realm server is offline, bring that server online and this issue should be automatically fixed.
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