RSA Authentication Manager 8.x web tier status shows "Online, Reinstall Required"
Originally Published: 2018-01-30
Last Modified: 2023-09-22
Article Number
000041340
Applies To
RSA Product Set: SecurID
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.1.1.15
Platform: Linux
Platform (Other): null
O/S Version: Suse Linux
Product Name: RSA-0010810
Product Description: RSA SID Access Virtual Appliance
Issue
web tier status shows "Online, Reinstall Required" even after a reinstall


User-added image
Cause
The Windows Firewall was enabled. This blocked TCP Port 7022 from the Web Tier server to the AM Primary server.
The stopped the web tier from updating it's status on the Primary Operation Console and prevented the web tier from
enabling itself. 
Resolution
Turned off the Windows Firewall on the Windows 2012 server

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