RSA Authentication Manager Bulk Admin (AMBA) Exception - zero (0) token type found matching family key

3 years ago

Originally Published: 2017-02-10

Article Number

000040178

Applies To

RSA Product Set: SecurID
RSA Product/Service Type: Authentication Manager Bulk Admin (AMBA)

Issue

Executing the Set Soft Token Device Type (SSTDT) action to specify a software token device profile, the following error is seen in the AMBulkAdminLog.txt log file:

Error : 2017-02-10 15:05:13 : Line -CommandUtils.setSoftTokenDeviceType: 
Exception - zero (0) token type found matching family key:Androidand version:2.0

Cause

An invalid device type version value ("2.0" for example) was used in the input file, as shown here:

Action,Key,KeyType,MiscVariable
SSTDT,Android,FamilyKey,2.0
...

Resolution

The values for the SSTDT Key, KeyType and MiscVariable come from the Software Token Profiles DeviceType.

Valid SSTDT actions based on the Software Token Profiles in the screen shot below are as follows:

SSTDT,Android,FamilyKey,2.x
SSTDT,iOS,FamilyKey,2.x
SSTDT,iPhone,FamilyKey,1.3
SSTDT,Browser Toolbar,FamilyKey,1.4
SSTDT,Desktop PC,FamilyKey,4.x

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