RSA Authentication agent for web not allowing voice mails to be sent to OWA user when enabled
Originally Published: 2019-11-06
Last Modified: 2023-09-22
Article Number
Applies To
Windows 2012
Windows 2016
IIS 9.0
Issue
OWA users do not get voice mails when email login is protected with SecurID. The exchange server is protected with SecurID using RSA Authentication for Web. If SecurID protection is disabled, users can get voicemail messages.
Resolution
1. Click on ECP
2. In middle pane, double-click on Authentication
3, Enable anonymous authentication. (Should already be enabled)
4. Disable Windows authentication.
5. Click on ECP again
6. Double-click the SecurID icon.
7. Click the check-box for Protect, only, (Uncheck for SSO).
8. Click on OWA
9. In middle pane, double-click on Authentication
10. Disable anonymous authentication and Windows authentication.
11. Enable Basic Authentication
12. Click on OWA again.
3. Double-click the SecurID icon.
14. Click the check-box for Protect, only, (Uncheck for SSO).
15. Now, go to the Exchange backend server WebSite.
16. Click on ECP
17. Double-click the SecurID icon.
18. Click the check-box for Protect, only, (Uncheck for SSO). (Ignore any errors that may display.)
19. Click on OWA.
20. Double-click the SecurID icon.
21. Click the check-box for Protect, only, (Uncheck for SSO). (Ignore any errors that may display.)
22. From a command line, issue, IISRESET.
Related Articles
Special characters other than '_' and '$' are not allowed for Variables in AFX Connector Mapping Fields in RSA Identity Go… Number of Views This token type is not allowed error in RSA Authentication Manager 8.x Self-Service Console Number of Views Unrecognized characters in syslog payload not allowing alerts to be processed in RSA Security Operations Management Number of Views How do I send direct messages to other users in RSA Community? Number of Views Special characters other than '_' and '$' are not allowed for Variables in Account Template Fields in RSA Identity Governa… Number of Views
Trending Articles
How to manipulate imported RSA SecurID Software Token(s) on an iPhone or iPad device Unable to login to RSA Authentication Manager Security Console as super admin Manual synchronization introduced in RSA Authentication Manager 8.2 Service Pack 1 patch 6 Quick Setup Guide - Passwordless Authentication in Windows MFA Agent for Active Directory How to verify NTP server synchronization is not working in RSA Authentication Manager 8.x
Don't see what you're looking for?
