Zendesk Inc. is an American customer service software company

This integration with RSA Identity Governance and Lifecycle, allows organisations to automatically collect access control list (ACL) data (who has access to what) and also directly provision/de-provision access too. 

General Applications		Collector	Connector	Identity Source	Authentication	Other
	Zendesk Summary

Page Contents:

• Summary - Collector (Governance) Capabilities
• Summary - Connector (Lifecycle) Capabilities
• Other useful Resources / What Next:
• Detailed Guides
• For Additional Support

Summary - Collector (Governance) Capabilities

RSA Identity Governance and Lifecycle - Zendesk Collector Datasheet	Available
Accounts
Groups
Entitlements

Summary - Connector (Lifecycle) Capabilities

RSA Identity Governance and Lifecycle - Zendesk Connector Datasheet	Available
Create Zendesk User
Delete Zendesk User
Add Account to Zendesk Group
Delete Account from Zendesk Group
Enable Zendesk User
Disable Zendesk User
Update Zendesk User
Create Zendesk  Group
Delete Zendesk  Group

Note: Capabilities are always being updated, please check the documentation and comment below if something is not listed, which is required.

Other useful Resources / What Next:

Detailed Guides

To learn more, please find attached the detailed guides:

• RSA Identity Governance and Lifecycle - Zendesk Collector Datasheet 
• RSA Identity Governance and Lifecycle - Zendesk Connector Datasheet 

For Additional Support

 For additional Professional Services support, if needed to implement this solution, please contact your local account rep.