RSA Identity Governance and Lifecycle installation fails with the error: Problem running roothas.pl
Originally Published: 2016-03-28
Last Modified: 2023-10-06
Article Number
Applies To
RSA Version/Condition: 7.+ 6.9.1
O/S Version: SUSE 11 SP3, Red Hat
Issue
Oracle will install with ORACLE_GRID_HOME as /u01/app/12.1.0/grid Oracle Installer Exit Code: 6 starting orainstRoot.sh ... ... orainstRoot.sh done starting root.sh ... ... root.sh done starting root.sh ... starting roothas.pl ... . . . ... Problem running roothas.pl Step failed! See /tmp/aveksa-install.log for more information.
Cause
Resolution
Workaround
- Perform the following commands and look for running processes:
ps -ef | grep ora ps -ef | grep u01
- The second process status will likely return this entry from ps:
oracle 15170 1 0 May28 ? 00:02:24 /u01/app/11.2.0/grid/bin/ohasd.bin reboot
- The presence of this process is what is causing roothas.pl to fail. The installation is attempting to start this same process again and since it is already running, there is a conflict.
- Go to the grid install directory and de-configure these processes:
cd /u01/app/12.1.0/grid/crs/install ./roothas.pl -force –deconfig
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