RSA Identity Governance and Lifecycle version 6.9.1 review does not accept the password with hash special character #

3 years ago

Originally Published: 2017-07-18

Article Number

000040734

Applies To

RSA Product Set: RSA Identity Governance and Lifecycle
RSA Version/Condition: 6.9.1

Issue

If reviews are configured to have the reviewer enter his/her password while reviewing the items and if the reviewer's password contains a hash character (i. e., #), then the Review Save option will fail with an Invalid Password error, even though the password works correctly while authenticating into the system. See screen shots below for context:

Cause

This is a bug in 6.9.1 where the reviews do not support the use of the # special character in the reviewer's authentication password.

Resolution

This issue is fixed in 6.9.1 P14 and above. Deploy any of the patches, 6.9.1 P14 and above, to have the issue resolved.

Workaround

As a workaround you can ask the user to update his password to anything which does not contain the # character.

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