RSA Prime Support Model
Originally Published: 2019-11-18
- Customers contract for maintenance and support on the Prime software package from RSA Professional Services via Custom Application Support (CAS).
- CAS is contracted and renewed on an annual basis.
- CAS provides for RSA break/fix support on the Prime software components.
- Customers that have a valid CAS contract in place for Prime are entitled to any newer generally available releases and updates to the Prime software package.
- To report issues, customers use all standard RSA Customer Support contact points per How to contact RSA Customer Support.
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