RSA Prime Support Model
Originally Published: 2019-11-18
- Customers contract for maintenance and support on the Prime software package from RSA Professional Services via Custom Application Support (CAS).
- CAS is contracted and renewed on an annual basis.
- CAS provides for RSA break/fix support on the Prime software components.
- Customers that have a valid CAS contract in place for Prime are entitled to any newer generally available releases and updates to the Prime software package.
- To report issues, customers use all standard RSA Customer Support contact points per How to contact RSA Customer Support.
Related Articles
Add an Identity Source for the RSA Cloud Authentication Service (Video) Number of Views RSA Governance & Lifecycle Recipes: AFX Telemetry - Fulfillment Trending Number of Views BlogIn - SAML Relying Party Configuration - RSA Ready Implementation Guide Number of Views RSA Prime Components Number of Views RSA Prime News: September 2020 Number of Views
Trending Articles
RSA Authentication Manager 8.9 Release Notes (January 2026) RSA MFA Agent 2.3.6 for Microsoft Windows Installation and Administration Guide RSA-2026-07: RSA Authentication Manager Security Update for Third-Party Component Vulnerabilities Downloading RSA Authentication Manager license files or RSA Software token seed records RSA MFA Agent 2.5 for Microsoft Windows Installation and Administration Guide
Don't see what you're looking for?
