Resolving Common IPv4/ IPv6 Issues
The following table lists common IPv4/IPv6 agent issues, their possible causes, and the corresponding resolutions.
Problem | Possible Cause | Resolution |
Bootstrap.xml not found. | The sdconf.rec file is incorrect, missing or is in an inaccessible location. | |
Unable to retrieve configuration data | The agent cannot connect to the server. Agent created on server. | Verify communication between the agent and server Verify that the correct agent name exists on the server |
Agent Credential Mismatch Error | The node secret is defined on the server and not on the agent, or vice versa. |
|
Crypto algorithm unsupported. | The unlimited strength cryptography policy is not installed (Agent SDK). | Install the unlimited strength cryptography policy. For more information see http://www.oracle.com/technetwork/java/javase/downloads/jce-6-download-429243.html |
Unable to perform Diffie-Hellman (DH) Key agreement | The RSA cryptographic provider is not installed. (Agent SDK) | Alter security providers by replacing the com.sun providers with com.rsa equivalents. |
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