SA server is not connecting SA Live cloud due to Local network Proxy
Originally Published: 2015-05-14
Article Number
Applies To
Product Description: Security Analytics Live
RSA Version/Condition: 10.x
Issue
Please test Live cloud connection from SA GUI by following below steps.
1. Login to GUI.
2. Navigate to Administration->System->Live
3. Under Live Account click on "Test Connection" to test the connectivity with Live cloud server: cms.netwitness.com from SA server.
Above error confirms the issue with connectivity between SA server and SA Live cloud.
Cause
Resolution
Please follow below steps to gather detailed error regarding connection issue.
1. Login to GUI.
2. Navigate to Administration->System->Advanced.
3. Under Http Proxy settings get Proxy server details.
4. Login to SA server ssh console.
5 Test Live cloud connection using command "curl -v --proxy <proxy_ip>:<proxy_port> https://cms.netwitness.com/"
<proxy_ip> should replace with Proxy server IP found in step#3
<proxy_port> should replace with 8080
6. Test gives "Received HTTP code 403 from proxy after CONNECT" error.
7. Please suggest to customer to allow connection through local Proxy.
