SSL socket connection error with RSA Authentication Agent for Windows 7.3.1 [48] through 7.3.2 [80] and Authentication Manager 8.4 +
Originally Published: 2020-01-03
Article Number
Applies To
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.4.
RSA Product/Service Type: Authentication Agent
RSA Version/Condition: 7.3.1 [48] through 7.3.2 [80]
Issue
"RSA Authentication Agent versions 7.3.1 [48] through 7.3.2 [80] were linked with a BSAFE version where the TLS 1.2 handshake was broken but still worked by negotiating down to TLS 1.1"
Authentication Manager 8.4 and higher uses only TLS 1.2.
SSL Socket Connection Errors can be seen in the System Activity Monitor or by running a System Log Report via the Security Console.
| 2019-11-25 14:58:56 | WARN | 26246 | SSL Socket Connection Error | SSL handshake exception occurred with the remote host “Agent IP Address” communicating over the SSL channel:“No shared ciphers for protocol” | Warning | Remote client communicates over unsupported SSL/TLS channel. | SYSTEM |
Resolution
Notes
More information can be found in article 000036579 - After upgrading to RSA Authentication Manager 8.3, the real time system log monitor shows error handling OA request: No shared ciphers for protocol.
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