SecurID Authentication API service down on RSA Authentication Manager 8.x
Originally Published: 2021-07-09
Article Number
Applies To
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.2.1, 8.3, 8.4, 8.5
Issue
- RSA SecurID Authentication API is enabled per the settings mentioned below, all RSA Authentication manager services are running but the authentication API appears to be down.
- REST API was working before but suddenly stops working. There is no listener on port 5555 on RSA Authentication Manager.
rsaadmin@bharatham85p:~> netstat -an |grep 5555 rsaadmin@bharatham85p:~>
- iptables are good and is 'not' set to DROP port 5555
Cause
The log snipped below is from the biztier.log, located at /opt/rsa/am/server/logs/biztier.log
####<Jul 7, 2021 9:01:01,809 PM UTC> <Error> <Server> <rsaamdevwf1> <biztier> <[ACTIVE] ExecuteThread: '7' for queue: 'weblogic.kernel.Default (self-tuning)'> <<WLS Kernel>> <> <8bd24d2d-6160-478b-86c2-c756c2500eab-00000015> <1625778061809> <[severity-value: 8] [rid: 0] [partition-id: 0] [partition-name: DOMAIN] > <BEA-002606> <The server is unable to create a server socket for listening on channel "AuthnServiceHttpsChannel[1]". The address 0:0:0:0:0:0:0:1%lo might be incorrect or another process is using port 5555: java.io.IOException: Identity certificate has expired:
Resolution
- Generate a new CSR, import the same and activate it. refer Replacing the Console Certificate
- If you have recently updated the AM Primary console cert and facing this issue, REST has a cache of old console cert. To resolve the issue Flush the cache and later Reboot the Appliance
Notes
18627:INFO | jvm 1 | main | 2021/07/08 10:19:22 | <Jul 8, 2021 11:15:19,297 AM EDT> <Notice> <Server> <BBEA-002606> <Channel "AuthnServiceHttpsChannel" is now listening on 192.168.20.152:5555 for protocols https.> where 192.168.20.152 is the IP address of RSA Authentication manager server
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