Configure RSA Cloud Authentication Service

1. Enable My Page SSO by accessing RSA Cloud Administration Console > Access > My Page > Single Sign-On (SSO). Ensure it is enabled and protected using two-factor authentication - Password and Access Policy.  
2. On the Applications > Application Catalog page, click Create From Template.                                                                                         
3. Click Select for SAML Direct.                                                                                                                                                                  
4. On the Basic Information page, enter a name for the configuration in the Name field and click Next Step.                                                
5. In the Connection Profile section, click the IdP-initiated option. 
6. Enter the Service Provider details in the below format:
   1. ACS URL: https://<Account name>. samanage.com/saml/<Account name>.
   2. Service Provider Entity ID:  https://<Account name>. samanage.com. See the Configure SolarWinds Service Desk section to get the Account Name.                                                                                                                      
7. In the SAML Response Protection section, choose IdP signs assertion within response.  
8. Download the certificate by clicking Download Certificate.
9. Click Show Advanced Configuration.
10.  Under the User Identity section, configure Identifier Type and Property. For example, Identifier Type: Auto Detect and Property: Auto Detect. 
11. Click Next Step.
12. Choose your desired Access Policy for this application and click Next Step > Save and Finish.
13. On the My Applications page, click the Edit drop-down icon and select Export Metadata to download the metadata.
14. Click Publish Changes. Your application is now enabled for SSO.   
    

Configure SolarWinds Service Desk (Previously Samanage)

1. Log on to SolarWinds Service Desk (previously Samanage) with admin credentials.
2. Click SETUP.                                                                                                                                                                                                     
3. Navigate to Account and select Single Sign-On.
4. Enter the following details:
   1. Identity Provider URL – It is the value of SingleSignOnService, obtainable from the metadata file downloaded from RSA.
   2. SAML Issuer – Construct and provide the URL in the following format https://<Account name> . samanage.com
   3. X.509 Certificate – Copy and paste the certificate downloaded from RSA.
      Refer to the Notes section for the instructions to obtain Account name.                                                                                  
5. Select the Create users if they do not exist checkbox and click Update.

Notes

1. Log on to Service Desk console > click on your Profile and select My Account.
2. Under the PROFILE section, obtain the Account name.