Unexpected error from ACE/Agent API for RSA Authentication Agent for PAM
2 years ago
Originally Published: 2019-12-12
Article Number
000043085
Applies To
RSA Product Set: RSA SecurID
RSA Product/Service Type: Authentication Agent for PAM
 
Issue
Running acetest produces the following error on the client side:

Unexpected error from ACE/Agent API

The Authentication Manager activity monitor reports:
 
Authentication method failed.
Cause
RSA Authentication Manager is unable to decrypt the authentication packet.
Resolution
  1. Create a file called sdopts.rec inside the /var/ace directory.
  2. Enter a line as follows, replacing x.x.x.x with the IP address that is used in the Authentication Manager agent entry.
CLIENT_IP=x.x.x.x
For example,
CLIENT_IP=192.168.1.1