Upgrade to RSA Identity Governance & Lifecycle 7.0.2 fails with message "Error occurred when determining the version of the remote Oracle server"
Originally Published: 2018-01-30
Article Number
Applies To
RSA Product/Service Type: Enterprise Software
RSA Version/Condition: 7.0.2
Issue
- During the upgrade process, the script errors out with the following message:
Error occurred when determining the version of the remote Oracle server. Please bring Oracle online and restart installation.
- The environment utilizes a remote database and it is currently on 12c
Starting installation of RSA Identity Governance and Lifecycle
Installation started on Mon Jan 22 10:20:27 EST 2018
Install Options:
--------------------------------------------------------------------------
Existing 6.x install detected
The cacerts keystore is backed up into /home/oracle/backupcacerts folder. Prior to upgrade if you have any certificates imported, you will have to re-import them from the backup keystore.
install configuration setup complete. Mon Jan 22 10:20:39 EST 2018
Starting installation of RSA Identity Governance and Lifecycle version=7.0.2 build=126845
[Mon Jan 22 10:20:40 EST 2018] Performing pre-requisite checks
osType : RHEL5
Running test : checkEtcHosts
Test passed
Running test : checkFqdnHasDomainFormat
Test passed
Running test : checkMinDiskSizes
Test passed
Skip test : checkEntitlementPrereqs passwd oracle 500
Running test : checkEntitlementMatchingId passwd oracle 500 1
Test passed
Skip test : checkEntitlementPrereqs group oinstall 500
Skip test : checkEntitlementPrereqs group dba 501
Running test : checkEtcSecurityLimits oracle hard nofile 65536
Test passed
Running test : checkEtcSecurityLimits oracle soft nofile 1024
Test passed
Running test : checkEtcSecurityLimits oracle hard nproc 16384
Test passed
Running test : checkEtcSecurityLimits oracle soft nproc 2047
Test passed
Running test : checkEntitlementMatchingId passwd root 0 1
Test passed
Running test : checkNtp
Test passed
Running test : checkUserNotInGroup oracle root
Test passed
Running test : checkUMASK 0022
Test passed
Running test : checkDNSResolution
Test passed
Running test : checkShmMount
Test passed
Running test : checkBootMount
Test passed
Running test : checkAFXPermissions oracle /home/oracle/AFX
Test passed
Pass ... requirements defined by Inspect System
[Mon Jan 22 10:20:41 EST 2018] Pre-requisite checks completed
--------------------------------------------------------------------------
Uninstalling previous version JDK 1.6.0...
No JDK 1.6.0 packages found
No needs to cleanup java directory
--------------------------------------------------------------------------
Installing JDK 1.7.0...
Preparing packages for installation...
tzdata-java-2014b-1.el5
jpackage-utils-1.7.3-1jpp.3.el5
tzdata-2015a-1.el5
Installing JDK completed
--------------------------------------------------------------------------
[Mon Jan 22 10:22:32 EST 2018] Checking environment...
Install Summary
System Information: Linux vm-dev-aveksa-app01 2.6.18-419.el5 #1 SMP Wed Feb 22 22:40:57 EST 2017 x86_64 x86_64 x86_64 GNU/Linux
OS Version
IS64BIT Y
AVEKSA_OWNER oracle
AVEKSA_OWNER_ID 500
AVEKSA_ADMIN admin
AVEKSA_ADMIN_ID 501
AVEKSA_GROUP oinstall
AVEKSA_GROUP_ID 500
AVEKSA_ADMIN_GROUP oinstall
AVEKSA_ADMIN_GROUP_ID 500
DBA_GROUP dba
DBA_GROUP_ID 501
DATA_DIR_GROUP datadir
DATA_DIR_GROUP_ID 502
AVEKSA_HOME /home/oracle
USR_BIN /usr/bin
ORACLE_HOME
JAVA_HOME /etc/alternatives/java_sdk_1.7.0
AVEKSA_WILDFLY_HOME /home/oracle/wildfly
ASM_SID +ASM
USE_ASM
ORACLE_SID avop1
ORACLE_SERVICE_NAME avop1
ORACLE_CONNECTION_ID avop1
AVEKSA_ORACLE_DB_USER AVUSER
STAGING_DIR /tmp/aveksa/staging
PACKAGES_DIR /tmp/aveksa/packages
ASMLIB_BASENAME asmlib-008
ASMLIB_PACKAGE asmlib-008_x64.tar.bz2
ORACLE_BASENAME Oracle.12.1.0.2.0
ORACLE_PACKAGE1 linuxamd64_12102_database_1of2.zip
ORACLE_PACKAGE2 linuxamd64_12102_database_2of2.zip
ORACLE_PACKAGE3 linuxamd64_12102_grid_1of2.zip
ORACLE_PACKAGE4 linuxamd64_12102_grid_2of2.zip
AVEKSA_USER avuser
AVEKSA_REPORTS_USER avdwuser
AVEKSA_PUBLIC_DB_USER ACMDB
AVEKSA_AVPERF_USER perfstat
JAVA_BASENAME openjdk17
JAVA_PACKAGE openjdk17_v002.tar.bz2
WILDFLY_BASENAME wildfly-8.2.0.Final
WILDFLY_PACKAGE wildfly-8.2.0.Final.tar
AGENT_HOME /home/oracle/AveksaAgent
DEPLOY_DIR /tmp/aveksa/staging/deploy
APPLIANCE N
AS_AVEKSA_OWNER su - oracle -c
FRESH_INSTALL N
NEW_IMG_VER 7.0.2
NEW_IMG_BLD 126845
[Mon Jan 22 10:22:33 EST 2018] Checking environment completed
You will need to import a backup after completion of this install to restore your environment.
Before proceeding, please verify that you have a current backup off of this system.
See the Upgrade and Migration guide for details on how to generate a database backup.
Type 'BACKUP-OFFSITE-VERIFIED' to verify backup of the database exists off of this system
before upgrading the software [ ]?
Response was : BACKUP-OFFSITE-VERIFIED
--------------------------------------------------------------------------
Checking for supported database version...
Error occurred when determining the version of the remote Oracle server.
Please bring Oracle online and restart installation.
Exit installation.
Cause
[root@acm-staging]# ls -l total 1127788 -rw-r--r--. 1 oracle oinstall 277776629 Sep 7 2016 AFXServer.zip drwxr-xr-x. 9 oracle oinstall 4096 Sep 7 2016 AveksaAgent -rw-r--r--. 1 oracle oinstall 802355842 Sep 7 2016 aveksa.ear -rw-r--r--. 1 oracle oinstall 74688183 Sep 7 2016 aveksaWFArchitect.ear -rw-r--r--. 1 oracle oinstall 13 Sep 7 2016 changesetinfo.txt drwxr-xr-x. 19 oracle oinstall 4096 Mar 3 2017 database drwxr-xr-x. 14 oracle oinstall 4096 Mar 3 2017 deploy -rwxr-xr--. 1 oracle oinstall 50 Sep 7 2016 install.sh -rw-r--r--. 1 oracle oinstall 13 Sep 7 2016 version.txt
Resolution
- Log in to the host as root.
- Navigate to the /tmp/aveksa directory:
cd tmp/aveksa
- Execute command below to remove staging/:
rm -rf staging/
- Make sure the staging directory was removed from /tmp/aveksa:
[root@acm-aveksa]# ls -l total 220 -rw-r--r--. 1 root root 219755 Mar 3 2017 oracle.log drwxr-xr-x. 4 root root 4096 Mar 3 2017 packages
- Create the new staging directory as shown below. First make sure you are inside /tmp/eveksa:
[root@acm-aveksa]# pwd /tmp/aveksa
- Create the staging directory:
mkdir staging
- Confirm that the directory is owned by root:root:
[root@acm-aveksa]# ls -l drwxr-xr-x. 4 root root 4096 Mar 3 2017 packages drwxr-xr-x. 2 root root 4096 Feb 8 10:40 staging
- Expand the Aveksa package/tar to the new staging directory:
cd /tmp/aveksa/staging tar -jxvf /tmp/aveksa/packages/aveksa-<product-version>.tar.bz2
- Verify the file permissions. Make sure the extracted files and subdirectories inside /tmp/aveksa/staging now have the user and group owners of oracle:oninstall:
[root@acm-staging]# ls -l total 1127788 -rw-r--r--. 1 oracle oinstall 277776629 Sep 7 2016 AFXServer.zip drwxr-xr-x. 9 oracle oinstall 4096 Sep 7 2016 AveksaAgent -rw-r--r--. 1 oracle oinstall 802355842 Sep 7 2016 aveksa.ear -rw-r--r--. 1 oracle oinstall 74688183 Sep 7 2016 aveksaWFArchitect.ear -rw-r--r--. 1 oracle oinstall 13 Sep 7 2016 changesetinfo.txt drwxr-xr-x. 19 oracle oinstall 4096 Mar 3 2017 database drwxr-xr-x. 14 oracle oinstall 4096 Mar 3 2017 deploy -rwxr-xr--. 1 oracle oinstall 50 Sep 7 2016 install.sh -rw-r--r--. 1 oracle oinstall 13 Sep 7 2016 version.txt
- Perform the installation.
Notes
The required UIDs and GIDs are listed below:
oracle 500
admin 501
oinstall 500
dba 501
datadir 502
Verify that the required IDs for the users and groups listed above are set correctly before initiating installation script.
Related Articles
RDP session is stuck at "Please wait for Local Session Manager" when using the RSA Authentication Agent 7.x for Windows Number of Views Upgrade from 7.2.1 or earlier version to SecurID Governance & Lifecycle 7.5.0 or later version stalls at step ACM-102799.sql Number of Views Upgrade fails with "A newer version of RSA Identity Governance and Lifecycle has already been installed" Number of Views ORA-20005 error occurs after a patch or version upgrade of RSA Identity Governance & Lifecycle during migration Number of Views During an upgrade of RSA Identity Governance and Lifecycle from 6.9.0 to 6.9.1 the following error is seen: ORA-00904: "… Number of Views
Trending Articles
Passwordless Authentication in Windows MFA Agent for Active Directory – Quick Setup Guide RSA Authentication Manager 8.9 Release Notes (January 2026) RSA Authentication Manager Upgrade Process RSA Authentication Manager 8.7 SP2 Setup and Configuration Guide An example of SSO using SAML and ADFS with RSA Identity Management and Governance 6.9.x
Don't see what you're looking for?
