Upgrading RSA Identity Governance & Lifecycle 6.9.1 to 7.0.0 fails due to an NTP Service Connectivity issue
Originally Published: 2017-10-20
Last Modified: 2023-11-30
Article Number
Applies To
RSA Product/Service Type: Appliance
RSA Version/Condition: 6.9.1
Issue
-------------------------------------------------------------------------- Checking hostname configuration... -------------------------------------------------------------------------- Checking /etc/hosts file entry... -------------------------------------------------------------------------- Checking minimum disk sizes... -------------------------------------------------------------------------- Checking for only one UID 0... -------------------------------------------------------------------------- Checking for NTP Service Status... ... Failing install, NTP server connection issue
Cause
Resolution
To resolve the issue, it would be best to upgrade to the latest version of v7.0.2.
Workaround
- Run these commands:
/sbin/service ntpd stop chkconfig ntpd off mv /etc/ntp.conf /etc/ntp.conf.org
- Remove the /var/run/ntpd.pid file if it exists.
- Restart the installation.
Related Articles
Incorrect setting for Oracle PARALLEL_DEGREE_POLICY causes issue in RSA Identity Governance & Lifecycle Number of Views “An issue with handling encryption was encountered" with IBM JDK 1.8.0_281 and later in RSA Identity Governance & Lifecycle Number of Views AFX Server remains in a 'Not running' State with 'An issue with handling encryption was encountered' error on startup in R… Number of Views Fortigate SSL VPN Timeout Issue with Approve/Biometrics Number of Views Troubleshooting an update issue with an RSA Authentication Manager 8.x Web Tier deployment Number of Views
Trending Articles
RSA MFA Agent 2.5 for Microsoft Windows Installation and Administration Guide User Application Portal RSA Authentication Manager 8.1 Quick Setup Fails with "Failed to Attach Replica Instance" The RSA Identity Governance & Lifecycle AD Collector and AD ADC authentication source fail to establish a TLS 1.2 SSL conn… How to Replace the Web Server Certificate for the RSA Identity Governance & Lifecycle Web Console
Don't see what you're looking for?
