Upgrading RSA Identity Governance & Lifecycle 6.9.1 to 7.0.0 fails due to an NTP Service Connectivity issue
Originally Published: 2017-10-20
Article Number
Applies To
RSA Product/Service Type: Appliance
RSA Version/Condition: 6.9.1
Issue
-------------------------------------------------------------------------- Checking hostname configuration... -------------------------------------------------------------------------- Checking /etc/hosts file entry... -------------------------------------------------------------------------- Checking minimum disk sizes... -------------------------------------------------------------------------- Checking for only one UID 0... -------------------------------------------------------------------------- Checking for NTP Service Status... ... Failing install, NTP server connection issue
Cause
Resolution
To resolve the issue, it would be best to upgrade to the latest version of v7.0.2.
Workaround
- Run these commands:
/sbin/service ntpd stop chkconfig ntpd off mv /etc/ntp.conf /etc/ntp.conf.org
- Remove the /var/run/ntpd.pid file if it exists.
- Restart the installation.
Related Articles
Urgent: Do Not Apply RSA Authentication Manager 8.4 Patch 8 if Using Specified Software in TCP Mode Number of Views How to set cookie expiration times Number of Views Error while importing RSA Identity Management and Governance Collector metadata: java.lang.IllegalStateException: An issue… Number of Views Using a password dictionary file to control PIN criteria for RSA Authentication Manager 8.x Number of Views An administrator provided Valid Until period is ignored and cross-certificate is issued with the default expiry date Number of Views
Trending Articles
RSA Authentication Manager 8.9 Setup and Configuration Guide How to 'Trust' the RSA Authentication Manager Security Console Self-Signed Root CA certificate and prevent Cert warnings. RSA Authentication Manager 8.9 Release Notes (January 2026) Configure RSA Authentication Manager as a Secure Proxy Server for Cloud Access Service RSA Authentication Manager Upgrade Process
Don't see what you're looking for?
