Upgrading RSA Identity Governance & Lifecycle 6.9.1 to 7.0.0 fails due to an NTP Service Connectivity issue
Originally Published: 2017-10-20
Article Number
Applies To
RSA Product/Service Type: Appliance
RSA Version/Condition: 6.9.1
Issue
-------------------------------------------------------------------------- Checking hostname configuration... -------------------------------------------------------------------------- Checking /etc/hosts file entry... -------------------------------------------------------------------------- Checking minimum disk sizes... -------------------------------------------------------------------------- Checking for only one UID 0... -------------------------------------------------------------------------- Checking for NTP Service Status... ... Failing install, NTP server connection issue
Cause
Resolution
To resolve the issue, it would be best to upgrade to the latest version of v7.0.2.
Workaround
- Run these commands:
/sbin/service ntpd stop chkconfig ntpd off mv /etc/ntp.conf /etc/ntp.conf.org
- Remove the /var/run/ntpd.pid file if it exists.
- Restart the installation.
Related Articles
Urgent: Do Not Apply RSA Authentication Manager 8.4 Patch 8 if Using Specified Software in TCP Mode Number of Views RSA Cloud Authentication Service password authentication fails due to "LDAP account not permitted to authenticate via this… Number of Views Cannot map attribute error message when trying to map LDAP Description field in RSA Authentication Manager 8.2 Number of Views Urgent SecurID Governance and Lifecycle Product Advisory Request Activities Task Information Missing after Migration Number of Views Access Denied error without an opportunity to provide login credentials when accessing Key Manager console Number of Views
Don't see what you're looking for?
