Upgrading RSA Identity Governance & Lifecycle 6.9.1 to 7.0.0 fails due to an NTP Service Connectivity issue
Originally Published: 2017-10-20
Article Number
Applies To
RSA Product/Service Type: Appliance
RSA Version/Condition: 6.9.1
Issue
-------------------------------------------------------------------------- Checking hostname configuration... -------------------------------------------------------------------------- Checking /etc/hosts file entry... -------------------------------------------------------------------------- Checking minimum disk sizes... -------------------------------------------------------------------------- Checking for only one UID 0... -------------------------------------------------------------------------- Checking for NTP Service Status... ... Failing install, NTP server connection issue
Cause
Resolution
To resolve the issue, it would be best to upgrade to the latest version of v7.0.2.
Workaround
- Run these commands:
/sbin/service ntpd stop chkconfig ntpd off mv /etc/ntp.conf /etc/ntp.conf.org
- Remove the /var/run/ntpd.pid file if it exists.
- Restart the installation.
Related Articles
Performance issue with Change Request generation from a Review to Revoke a large volume of access in RSA Identity Governan… Number of Views Error: 'There are no Software Tokens available in the database' when attempting to issue RSA SecurID Software Token Number of Views Fortigate SSL VPN Timeout Issue with Approve/Biometrics Number of Views “An issue with handling encryption was encountered" with IBM JDK 1.8.0_281 and later in RSA Identity Governance & Lifecycle Number of Views Error while importing RSA Identity Management and Governance Collector metadata: java.lang.IllegalStateException: An issue… Number of Views
Trending Articles
RSA Authentication Manager 8.9 Release Notes (January 2026) RSA announces the availability of the RSA SecurID Hardware Appliance 230 based on the Dell PowerEdge R240 Server How to troubleshoot Oracle database ORA-04030 errors in RSA Identity Governance & Lifecycle RSA Authentication Manager Upgrade Process Microsoft SQL Server Collectors can no longer connect to the SQL Server database after upgrade to Microsoft SQL Server 201…
Don't see what you're looking for?
