Affected Versions / Patches

The following patches and versions are affected and no longer accessible for download on myRSA:

• RSA Identity Governance and Lifecycle - 7.2.1 P06, P07, P08, P09, P10
• RSA Identity Governance and Lifecycle - 7.5.0 P01, P02, P03, P04, P05, P06
• SecurID Governance and Lifecycle - 7.5.2 GA, P01, P02

Summary

SecurID Governance and Lifecycle deployments are affected after an upgrade and migration is performed to one of the above patches/releases when there are Change Request Activities (either Approval or Fulfillment) in the system. After the upgrade and migration, the task details are no longer available, preventing the approver or manual fulfillment from understanding what was requested or what needs to be fulfilled for open Change Requests. Task information is also missing from completed manual Change Request Activities.

Refer to the Knowledgebase Article 000067902 for more details.

The following patches and version will have the fix included moving forward:

• RSA Identity Governance and Lifecycle - 7.2.1 P11
• RSA Identity Governance and Lifecycle - 7.5.0 P07 
• SecurID Governance and Lifecycle - 7.5.2 P03 * 
• SecurID Governance and Lifecycle - 7.5.2 GA (Updated release with fix)

* Note: 7.5.2 Patch 3 will be available as both a patch and full installer. If you installed 7.5.2, 7.5.2 P01, or 7.5.2 P02 then you can apply the 7.5.2 P03 patch. Otherwise, you can use the 7.5.2 P03 full installer for a new deployment or upgrade from a previous version.

Recommendations

• If you have not applied any of the affected patches/versions, please do NOT apply directly. Wait for the availability of the fix for your target patch/version and plan to apply the fixed patch/version when available. The fixed patches/versions will prevent this issue from occurring.
• If you must apply one of the affected patches/versions, please contact SecurID Support for assistance with taking steps PRIOR to applying the affected patch/version to prevent this issue.
• If you have applied the affected patch/version recently and can revert to the previous (unaffected) patch/version using a backup, please restore to the previous (unaffected) patch/version. Wait for the availability of the fix for your target patch/version and plan to apply the fixed patch/version when available.
• If you cannot revert to a previous (unaffected) patch/version using a backup, please refer to the Knowledgebase Article 000067902 for additional information.
• Contact SecurID Support for any questions.

EOPS Policy

RSA has a defined End of Primary Support policy associated with all major versions. Please refer to the Product Version Life Cycle for additional details