Users cannot authenticate with login name in domain\sAMAccountName format using MFA Agent 2.0.1
Originally Published: 2021-03-11
Last Modified: 2022-08-30
Article Number
Applies To
RSA Product: RSA Authentication Agent for Windows
RSA Product: RSA AM 8.4 with CAS enabled.
Issue
CAS_domain users are able to authenticate using user@ad.cas_domain.com (UPN)When the MFA Agent was deployed, but cannot authneticate using login name in domain\sAMAccountName format with MFA Agent. The option to “Send Domain and User Name to RSA Authentication Manager” was disabled because the cloud tenant is unable to accept the username as “domain\sAMAccountName”.
Cause
Resolution
Download RSA Authentication MFA Agent: RSA® MFA Agent for Microsoft Windows Downloads
Documentation: RSA MFA Agent for Microsoft Windows Documentation
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