Using Windows Share as update source fails with error "mount error(13): Permission denied Refer to the mount.cifs(8) manual page (e.g. man mount.cifs)" on RSA Authentication Manager 8.4 and up
Originally Published: 2019-03-29
Last Modified: 2026-01-14
Article Number
Applies To
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.4, 8.5 , 8.6
Issue
Unable to use Windows Share as the update source after upgrading to RSA Authentication Manager 8.4. The following error is observed:
mount error(13): Permission denied Refer to the mount.cifs(8) manual page (e.g. man mount.cifs)
Cause
The Windows username for the shared drive is set to domain\username, for example, 2k8r2-vcloud.local\administrator resulting in connection failure.
Resolution
Updating the Windows username from domain\username to username resolves the issue.
Procedure
- In the Operations Console, click Maintenance > Update & Rollback.
- On the Update & Rollback page, the default update source is your local browser.
- To change that setting, click Configure Update Source. Update the Windows Username field from domain\username to username.
- Click Save.
