RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.x
Platform: Linux
O/S Version: SUSE
Critical event notifications for the inability to sync time. It looks like the NTP servers might be outdated. However, when I go into the Operations Console to attempt to edit the time, received System Internal Error:
There was a problem processing your request. Please contact your system administrator! To continue, return home Any assistance in resolving this would be greatly appreciated.
Logs Snippet:
WARN 26202 System Time Synchronization Configuration Check Checking configuration for System Time Synchronization. timezone: America/Los_Angeles, NTP enabled: true, VM Host Time Sync enabled: true, NTP Servers: [x.x.x.x, y.y.y.y] Warning NTP and VM Host TimeSync should not be enabled at the same time. SYSTEM NTP_AND_HOST_TIMESYNC_CONFLICT
Turn off VMware Tools Time Sync
On VMware Workstation, Fusion, or before vSphere 7.0 U1:
Launch vSphere Client, go to Edit Settings > VM Options > VMware Tools > Time, and deselect the checkbox "Synchronize guest time with host"
On vSphere 7.0 U1 and above:
Launch vSphere Client, go to Edit Settings > VM Options > VMware Tools > Synchronize Time with Host, and deselect the checkbox "Synchronize time periodically" and "Synchronize at startup and resume (recommended)"
Disabling Time Synchronization is described in the following article: https://kb.vmware.com/s/article/1189
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