RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.x
Platform: Linux
O/S Version: SUSE
Critical event notifications for the inability to sync time. It looks like the NTP servers might be outdated. However, when I go into the Operations Console to attempt to edit the time, received System Internal Error:
There was a problem processing your request. Please contact your system administrator! To continue, return home Any assistance in resolving this would be greatly appreciated.
Logs Snippet:
WARN 26202 System Time Synchronization Configuration Check Checking configuration for System Time Synchronization. timezone: America/Los_Angeles, NTP enabled: true, VM Host Time Sync enabled: true, NTP Servers: [x.x.x.x, y.y.y.y] Warning NTP and VM Host TimeSync should not be enabled at the same time. SYSTEM NTP_AND_HOST_TIMESYNC_CONFLICT
Turn off VMware Tools Time Sync
On VMware Workstation, Fusion, or before vSphere 7.0 U1:
Launch vSphere Client, go to Edit Settings > VM Options > VMware Tools > Time, and deselect the checkbox "Synchronize guest time with host"
On vSphere 7.0 U1 and above:
Launch vSphere Client, go to Edit Settings > VM Options > VMware Tools > Synchronize Time with Host, and deselect the checkbox "Synchronize time periodically" and "Synchronize at startup and resume (recommended)"
Disabling Time Synchronization is described in the following article: https://kb.vmware.com/s/article/1189
Related Articles
Configure Initial Network Settings Using the Identity Router VM Console 121Number of Views Configuration unsuccessful and invalid management network settings reported by RSA SecurID Access Identity Router's VM con… 160Number of Views RSA Authenticator 4.5 for iOS and Android Quick Start Guide (Spanish) 7Number of Views How to Properly Move AM 8.X VM to a new ESX environment 147Number of Views 'Could not power on VM : No space left on device' when trying to start the Virtual appliance - AM 137Number of Views
Trending Articles
Quick Setup Guide - Passwordless Authentication in Windows MFA Agent for Active Directory RSA MFA Agent 2.5 for Microsoft Windows Installation and Administration Guide RSA MFA Agent 2.3.6 for Microsoft Windows Installation and Administration Guide How to Download OTP Token Seed Files from myRSA RSA Authentication Manager 8.9 Release Notes (January 2026)