When configuring LDAP or LDAPS in RSA Authentication Manager with a global catalog the connection fails
Originally Published: 2014-06-09
Article Number
Applies To
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.x, 7.1, 3.0
Issue
There was a problem processing your request.
Test connection failed. One or more directory connections is incorrect.
Test connection failed. One or more directory connections is incorrect.
Cause
Resolution
Please see the article on how to obtain and install the Windows rootCA certificate from a domain controller to use for LDAPS and secure identity source over port 636.
LDAP
Use ports 389 for a domain controller (e. g., ldap://<fqdn> or ldap://<fqdn>:389) or 3268 for a global catalog (e. g., ldap://<fqdn>:3268).
LDAPS
Use ports 636 and 3269 for the global catalog (e. g., ldaps://<fqdn> or ldaps://<fqdn>:636) or ldap://<fqdn>:3269 for a global catalog.
Related Articles
RSA Authentication Manager and Self-Signed Certificates Number of Views RSA Authentication Manager 8.8 upgrade fails with ERROR: auth_manager.rest_service.old_access_key is not found Number of Views RSA Authentication Manager 8.x - Weak Ciphers Vulnerabilities found with Qualys Scan - Updated Number of Views Troubleshooting RSA SecurID Access Identity Router to RSA Authentication Manager test connection failures Number of Views Test connection failed. One or more directory connections is incorrect error during testing connection from RSA Authentica… Number of Views
Trending Articles
Troubleshooting RSA SecurID Access Identity Router to RSA Authentication Manager test connection failures RSA SecurID Software Token 5.0.2 Downloads for Microsoft Windows RSA Authentication Manager 8.9 Release Notes (January 2026) RSA Governance & Lifecycle 8.0.0 Administrators Guide Quick Setup Guide - Passwordless Authentication in Windows MFA Agent for Active Directory
Don't see what you're looking for?
