When configuring LDAP or LDAPS in RSA Authentication Manager with a global catalog the connection fails
Originally Published: 2014-06-09
Last Modified: 2026-01-14
Article Number
Applies To
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.x, 7.1, 3.0
Issue
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Test connection failed. One or more directory connections is incorrect.
Test connection failed. One or more directory connections is incorrect.
Cause
Resolution
Please see the article on how to obtain and install the Windows rootCA certificate from a domain controller to use for LDAPS and secure identity source over port 636.
LDAP
Use ports 389 for a domain controller (e. g., ldap://<fqdn> or ldap://<fqdn>:389) or 3268 for a global catalog (e. g., ldap://<fqdn>:3268).
LDAPS
Use ports 636 and 3269 for the global catalog (e. g., ldaps://<fqdn> or ldaps://<fqdn>:636) or ldap://<fqdn>:3269 for a global catalog.
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