Windows Authentication Agent 7.3.x Installation fails with error: "Error 25001.Custom Action Name: Deferred_ServerCer Error Description: Unable to copy the server.cer file."
Originally Published: 2017-08-04
Last Modified: 2022-06-20
Article Number
Applies To
RSA Product/Service Type: SecurID Windows Authentication Agent
RSA Version/Condition: 7.x
Platform: Microsoft Windows
Issue
- While installing RSA Windows Agent 7.x, after enabling Auto registration and a few steps after importing the server.cer, the user gets the error below:
Error 25001.Custom Action Name: Deferred_ServerCer
Error Description: Unable to copy the server.cer file.
Cause
- The imported Server Certificate for auto registration, must have the name server.cer. Sometimes if customer downloads the same certificate multiple times in the same locations
- Example: C:\Users\Administrator\Downloads) the name changes to server(1).cer, server(2).cer, etc.
Resolution
Only this file name will be accepted for the installation to complete successfully.
