When setting a lost password for a token and set by number of days and hours it is not applying the days only the hours
Originally Published: 2003-03-24
Article Number
Applies To
RSA ACE/Server Quick Admin
Issue
Lost token passwords expiring in hours not days
Resolution
1. Stop JRun on your Quick Admin Web server using the following steps:
Windows NT:
a. Go to Start Menu -> Settings -> Control Panel and double click Services
b. Scroll down to the JRun Default Server and highlight it
c. Click "Stop" and wait for the service to stop
Solaris:
a. Go to your JRun install directory (the default is /opt/jrun/)
b. Go to the 'bin' subdirectory
c. Type 'jrun -stop default'
2. Copy ACEWebAdmin.jar and admin.jar to the Quick Admin lib directory. The default location for your platform is listed below:
Windows: c:\program files\allaire\jrun\servers\default\quickadmin\WEB-INF\lib
Solaris: /opt/jrun/servers/default/quickadmin/WEB-INF/lib
NOTE: Other UNIX versions are not supported for Quick Admin
3. Copy edit_lostStatus.htm to the Quick Admin directory. The default location for your platform is listed below:
Windows: c:\program files\allaire\jrun\servers\default\quickadmin\
Solaris: /opt/jrun/servers/default/quickadmin/
4. Start JRun on your Quick Admin Web server using the following steps:
Windows NT:
a. Go to Start Menu -> Settings -> Control Panel and double click Services
b. Scroll down to the JRun Default Server and highlight it
c. Click "Start"
Solaris:
a. Go to your JRun install directory (the default is /opt/jrun/)
b. Go to the 'bin' subdirectory
c. Type 'jrun -start default'
Workaround
Related Articles
Multifactor Authentication Proxy Request fails on RSA Authentication Manager 8.x 98Number of Views Understand how to control token lost status 45Number of Views HTTP Federation Proxy Applications 52Number of Views How to log back in if I lost my Key Manager admin password? 150Number of Views How to list RSA SecurID tokens updated and assigned in last X days using custom SQL query 37Number of Views
Trending Articles
RSA Authentication Manager 8.9 Setup and Configuration Guide How to 'Trust' the RSA Authentication Manager Security Console Self-Signed Root CA certificate and prevent Cert warnings. RSA Authentication Manager 8.9 Release Notes (January 2026) Configure RSA Authentication Manager as a Secure Proxy Server for Cloud Access Service RSA Authentication Manager Upgrade Process
Don't see what you're looking for?