Error: 'It doesn't appear that the BlackBerry software is installed on this machine. Exiting...'
Originally Published: 2004-07-23
Article Number
Applies To
RSA SecurID Software Token for BlackBerry Handhelds
Issue
Cause
Resolution
The API updater provided with RSA SecurID Software Token for BlackBerry can update BlackBerry versions 3.6.0, 3.6.1. 3.7.0. RSA Security has specifically qualified the devices 6710, 6750, 6510, 6210, and 5810 which use the 3.6.0 API updater. You can check if your Desktop Software has your DEVICE SYSTEM SOFTWARE as follows:
1. Open Desktop Manager
2. Click on Help from the menu
3. Select About Desktop Manager
4. Click the Handheld Software Tab. You should see version information displayed. If not, contact your wireless carrier.
See http://www.blackberry.com/support/downloads/aws/ for newer devices and the version they run.
Related Articles
Cisco AnyConnect client displays a second login prompt where RSA Authentication Agent 7.2.1 for Windows is installed Number of Views How to remove RSA ACE/Server node secret when RADIUS is in use and no RSA ACE/Agent is installed Number of Views Node secret mismatch error when authenticating with an RSA Authentication Agent for Windows when NetMotion is installed Number of Views How to identify which operating system is installed on an RSA Identity Governance & Lifecycle Appliance Number of Views Examining the Disk Space Usage on Authentication Manager 8.x Number of Views
Trending Articles
RSA Authentication Manager Upgrade Process How to Update the Root (Server) and Client Certificates in RSA Identity Governance & Lifecycle RSA Authenticator 6.2.2 for Windows Administrator Guide RSA SecurID software token .sdtid file fails to import into RSA SecurID Software Token 5.0 for Windows RSA MFA Agent 2.3.6 for Microsoft Windows Installation and Administration Guide
Don't see what you're looking for?
