Error: 'It doesn't appear that the BlackBerry software is installed on this machine. Exiting...'
Originally Published: 2004-07-23
Article Number
Applies To
RSA SecurID Software Token for BlackBerry Handhelds
Issue
Cause
Resolution
The API updater provided with RSA SecurID Software Token for BlackBerry can update BlackBerry versions 3.6.0, 3.6.1. 3.7.0. RSA Security has specifically qualified the devices 6710, 6750, 6510, 6210, and 5810 which use the 3.6.0 API updater. You can check if your Desktop Software has your DEVICE SYSTEM SOFTWARE as follows:
1. Open Desktop Manager
2. Click on Help from the menu
3. Select About Desktop Manager
4. Click the Handheld Software Tab. You should see version information displayed. If not, contact your wireless carrier.
See http://www.blackberry.com/support/downloads/aws/ for newer devices and the version they run.
Related Articles
Self-Service Number of Views Cisco AnyConnect client displays a second login prompt where RSA Authentication Agent 7.2.1 for Windows is installed Number of Views Configure Authenticators for Self-Service Users Number of Views Self-Service Settings Number of Views Configuring Self-Service Number of Views
Trending Articles
RSA Authentication Manager 8.9 Release Notes (January 2026) RSA MFA Agent 2.3.6 for Microsoft Windows Installation and Administration Guide RSA-2026-07: RSA Authentication Manager Security Update for Third-Party Component Vulnerabilities Downloading RSA Authentication Manager license files or RSA Software token seed records RSA MFA Agent 2.5 for Microsoft Windows Installation and Administration Guide
Don't see what you're looking for?
