Error: 'There are no Software Tokens available in the database' when attempting to issue RSA SecurID Software Token
2 years ago
Originally Published: 2004-09-10
Article Number
000061749
Applies To
RSA Authentication Manager 6.1
RSA SecurID Software Token
Microsoft Windows
UNIX
Many unassigned and enabled RSA SecurID Software Tokens in the database
Issue
Error: "There are no Software Tokens available in the database" when attempting to issue RSA SecurID Software Token
Unable to issue RSA SecurID Software Tokens
Cause
All Software Tokens were used at least once. The Tokens were unassigned from user but have not been revoked. RSA ACE/Server token administration clearly instructs administrators to revoke Software Tokens. Only revoked Software Tokens are available and can be issued again.
Resolution
To correct this issue, use the RSA SecurID Software Token administration function token > revoke tokens > unassigned. All unassigned Software Tokens will be revoked and available.