RSA Federated Identity Manager (FIM) 2.5
com.rsa.csf.common.exceptionbase.CsfApplicationException: Problem decrypting the property file
com.rsa.csf.common.exceptionbase.CsfApplicationException: can not get SSVS to access properties file
The FIM managed server does not start.
ram_info
os_version
mac_address
machine_name
disk_serial_number
diskcontroller_id
cpu_id
If any three of the parameters change then the encryption key is no longer valid and FIM will fail to start. This may occur if an operating system patch is applied or memory added, or if the FIM server is moved to a different machine. On Windows systems the password used to start the FIM servers as a windows services is also encrypted using these keys.
Backup of FIM configuration files
In order to ensure that your FIM server can be restored in the case that the encryption keys are lost you should ensure that a backup of encryption keys and SAML configuration is made periodically. A backup should be performed:
1. after the initial installation of FIM
2. before any changes to the machine or operating system that would affect the parameters described above,.
3. after any major changes to the configuration of FIM or the addition of any new parties.
4. periodically as part of routing backup procedure
To perform a backup of FIM follow the following procedure.
configtool EXPORTSECRETS password filename
configtool EXPORTSAMLCONFIG filename
Restoration of FIM configuration files
configtool IMPORTSECRETS password filename
configtool SETSAMLCONFIG filename
Related Articles
WebSphere clustered server node causes system outages due to 'ORA-02049: timeout: distributed transaction waiting f… 369Number of Views RSA SecurID Authentication Engine Security Best Practices Guide (Japanese) 79Number of Views AFX Requests fails to process as the Usage Store Manager is full in RSA Governance & Lifecycle 190Number of Views Attribute Values Assigned to the Wrong Fields When Editing a Role with Separators in RSA Governance & Lifecycle 14Number of Views Best practices for using Data Access Governance (DAG) in RSA Identity Governance & Lifecycle 63Number of Views
Trending Articles
RSA Authentication Manager 8.9 Release Notes (January 2026) RSA MFA Agent 2.3.6 for Microsoft Windows Installation and Administration Guide RSA-2026-07: RSA Authentication Manager Security Update for Third-Party Component Vulnerabilities Downloading RSA Authentication Manager license files or RSA Software token seed records RSA MFA Agent 2.5 for Microsoft Windows Installation and Administration Guide