entitlement server timeout and/or failover when performing a wildcard search in admingui

3 years ago

Originally Published: 2009-12-17

Article Number

000050472

Applies To

Access Manager 6.0.x

Issue

entitlement server timeout and/or failover when performing a wildcard search in admingui
Getting error "RC_OPERATION_NOT_SUPPORTED" when modifying a user

Cause

There is no substring index on the uid attribute in Sun One Directory Server. Searches for the uid such as "uid=aa*" can be performed without a substring index, however a search for contains "uid=*aa*" will take a very long time without a substring index, and will typically time out.

Resolution

In order to be able to search in admingui for a "User ID" that "contains" a particular string or "ends with" a particular string, a substring index must be created.
For Sun One Directory Server 5.2 use the following procedure to create the index:

To set the index in the Sun ONE console, go to the Configuration tab, on the left menu open Data, then the base dn (i.e. dc=company, dc=com), select the indexes tab, look under additional indexes for uid, and check the substring box. There will be a performance hit while the index is being created.

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