With RRM administration console not seeing the approve button on the screen.
Originally Published: 2012-04-24
Article Number
Applies To
RSA Certificate Manager 6.8 Build 520
Red Hat Enterprise Linux Server release 5.2
Microsoft Internet Explorer 8.0
Microsoft Internet Explorer 9.0
Microsoft Internet Explorer (IE)
Issue
When going into the Registration Manager, I select an active certificate request. When the pop screen appears, I fill in the required fields, I am not seeing the approve button in the screen. This is with IE9, using Chrome, I see a Close button, but that is it.
Resolution
RCM 6.8 only support ups to IE 8 for Administration.
RCM/RRM 6.9 release, supports IE 9
Your options are:
- Downgrade your browser from IE 9 to IE 8
- use a system with IE 8
- install Firefox 3.6.13
You could also upgrade to RCM/RRM 6.9
Notes
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