Patch 29
Security Console page does not load completely and appears to be in a loop.
Self- Service console page gives error :" Contact Your Administrator License violation, the Provisioning feature is not licensed."
Authentication Manager 7.1 SP4 is installed 7.1 SP4 on Windows 2003 with patch 28. Server was rebooted prior to installing the patch and verified that the replication status shows as complete.
Patch 29 installation stuck at 99% for a long time and at the end failed and rolled back to previous version.
Customer server has license for provisioning and prior to patch installation everything was working.
1. Copy the am-app folder from working Replica server to Primary server. Also, copy the following files from working replica to not working Primary server.
?<RSA_HOME>\server\servers\<hostname>_server\stage\console-ims\console-ims.war?
?<RSA_HOME>\server\servers\<hostname>_server\stage\console-selfservice\console-selfservice.war?
?<RSA_HOME>\server\servers\<hostname>_server\stage\console-troubleshoot\console-troubleshoot.war?
?<RSA_HOME>\server\servers\<hostname>_server\stage\console-ucm\console-ucm.war?
?<RSA_HOME>\components\am\wars\console-am.war?
?<RSA_HOME>\components\ims\wars\console-ims.war?
?<RSA_HOME>\components\ucm\console-selfservice.war?
?<RSA_HOME>\components\ucm\console-troubleshoot.war?
?<RSA_HOME>\components\ucm\console-ucm.war?
2. Delete temp and cache folder from:
?<RSA_HOME>\server\servers\<hostname>_server\tmp\?
?<RSA_HOME>\server\servers\AdminServer\cache\?
?<RSA_HOME>\server\servers\AdminServer\tmp\?
Related Articles
Manage Passwords Automatically Number of Views Manage Passwords Automatically Option Greyed Out Number of Views Obtain SNMP security name and authentication password from command line with RSA Authentication Manager 8.X Number of Views Managing Passwords Number of Views If the eserver drops a connection to the selfservice console the selfservice console does not attempt to reestablish a ne… Number of Views
Trending Articles
How to manipulate imported RSA SecurID Software Token(s) on an iPhone or iPad device Reporting on RSA Authentication Manager 8.x users with On-Demand Token, a fixed passcode or a hardware/software token assi… How to Download OTP Token Seed Files from myRSA Anomalix idGenius - SAML Relying Party Configuration - RSA Ready Implementation Guide RSA MFA Agent 2.5 for Microsoft Windows Installation and Administration Guide
