Why are there N/A's seen in BackOffice Cases Transactions and Reports? | RSA Community

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Why are there N/A's seen in BackOffice Cases Transactions and Reports?

Originally Published: 2014-05-08

Last Modified: 2023-10-06

Article Number

000051059

Applies To

The SOAP Message contains the information that is passed to the RSA, so if an N/A appears, this means that it was not provided in the SOAP Message.

Issue

Answer: Why are there N/A's seen in BackOffice Cases, Transactions and Reports?

Resolution

The customer needs to consult with their organization's development team to investigate if a particular feature(s) have been enabled and if it is being collected and sent in the SOAP Message

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Why are there N/A's seen in BackOffice Cases Transactions and Reports? | RSA Community