A workaround would be the following:

Open the RSA Control Center (from the Windows Control Panel).

Click Advanced Tools and check the Clear Node Secret button ? where the button is grey the authentication agent has no node secret however where the button is bold and black a node secret is present. Where the agent has no node secret an administrator can use the Advanced Tools > Test Authentication feature to perform an authentication where a node secret is created by the authentication and sent to the agent.

Where the RSA Authentication Agent has a node secret, an administrator can copy the node secret file (securid) from the folder e.g. C:\Program Files\Common Files\RSA Shared\Auth Data to the C:\Windows\system32 folder.

A typical third-party product that uses an RSA Authentication Agent is CITRIX.

Please contact RSA Customer Support should you still require assistance with an RSA product integrated with a third-party product.