iOS native mail app authentication using the RSA® Authentication Agent for Microsoft AD FS fails because "An Error Occurred"
Originally Published: 2020-07-08
Article Number
Applies To
RSA Product/Service Type: Authentication Agent for ADFS
RSA Version/Condition: 2.0.2 and later
Platform: iOS native mail app
Issue
The message An Error Occurred. Cannot authenticate. Contact your administrator is displayed instead of step-up authentication.
When running the RSA ADFS Agent in debug, you see the following records logged:
2020-03-24 10:09:30,635 [19] DEBUG AuthnContextValidator - Adding default authentication context
2020-03-24 10:09:30,635 [19] DEBUG AuthSessionAdapter - BeginAuthentication(): Authentication context not added.
