'java.lang.Error: Probable fatal error:No fonts found' error running a Report in RSA Identity Governance & Lifecycle
Originally Published: 2015-06-04
Article Number
Applies To
RSA Version/Condition: All
Platform: SUSE Linux Enterprise Server (SLES), Red Hat Enterprise Linux (RHEL)
Issue
com.aveksa.server.runtime.ServerException: com.aveksa.server.runtime.ServerException: java.lang.Error: Probable fatal error:No fonts found. at com.aveksa.server.report.Report.fillReport(Report.java:1685) at com.aveksa.server.report.Report.fillReport(Report.java:1663) at com.aveksa.gui.objects.report.GuiReport.getPreview(GuiReport.java:928)
This same error can also be see in the aveksaServer.log file ($AVEKSA_HOME/wildfly/standalone/log/aveksaServer.log).
Please refer to RSA Knowledge Base Article 000030327 -- Artifacts to gather in RSA Identity Governance & Lifecycle to find the location of the aveksaServer.log file for your specific deployment, if you are on a WildFly cluster or a non-WildFly platform. The aveksaServer.log may also be downloaded from the RSA Identity Governance & Lifecycle user interface (Admin > System > Server Nodes tab > under Logs.)
Cause
Resolution
- Check to to see if fonts are installed on the RSA Identity Governance & Lifecycle server:
Login as root and execute the following:
# rpm -qa | grep deja
- If no such package is installed, install the package as follows.
Login as root and execute the following:
# yum install deja*
- It is not necessary to restart RSA Identity Governance & Lifecycle.
Notes
/u01/app/oracle/product/11.2.0/db_1/jdk/jre/lib/fontconfig.properties.src
and
/usr/bin/jdk1.6.0_45/jre/lib/fontconfig.properties.src
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