Grant RSA Customer Support Access to Your Account
6 months ago

Grant RSA Customer Support Access to Your Account

If necessary for troubleshooting purposes, you can grant RSA Customer Support temporary access to your company account.

Before you begin 

Only a Super Admin can perform this task.

After you enable access, RSA Customer Support can view and modify most settings in the Cloud Administration Console. RSA Customer Support cannot perform these tasks:

  • Add or edit administrators.
  • Enable or disable RSA Customer Support access.

Procedure 

  1. In the Cloud Administration Console, click My Account > Administrators.
  2. Next to RSA Support Access, click Enable.
  3. In the RSA Support Access dialog box, specify the date and time, according to your local time zone, to enable and disable access.
  4. Click Save.

After you finish 

If RSA Customer Support finishes troubleshooting before the configured disable date and time have elapsed, you can manually disable RSA Customer Support access. The enablement and expiration dates remain visible until you manually click Disable.

Reference Materials

Troubleshooting Cloud Access Service User Issues

Troubleshooting Cloud Administration Console Issues

Troubleshooting Cloud Access Service Identity Source Synchronization

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