Unable to tokenize and detokenize after recreating a deleted token class
Originally Published: 2015-03-13
Last Modified: 2023-10-06
Article Number
Applies To
RSA Product/Service Type: Data Manager Appliance
RSA Version/Condition: 3.5.2.2
Issue
You will see this in the log attempted 10 times:
DPM Server log (key-manager.log):
Failed with error : failed due to 'PreparedStatementCallback; SQL [INSERT INTO TOKEN (TOKEN_CLASS_MUID,INPUTVALUE,HASHVALUE,TOKEN,CREATE_TIME,LAST_ACCESS_TIME, MUID_HASH_TIME) VALUES (?,?,?,?,?,?,?)]; ORA-02291: integrity constraint (LOCAL.FK_TOKEN_TOKEN_CLASS) violated - parent key not found nested exception is java.sql.SQLIntegrityConstraintViolationException: The token application will fail to locate a token to detokenize or tokenize a token.
Workaround
Log in as root:
service tomcat restart
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