Self-Troubleshooting is a digital, fully automated solution that empowers Archer customers to auto resolve support requests, without human intervention and at a 99.9% enhanced time to resolve… 2-3 min. vs 2-3 days.
In addition, it allows customers – and support engineers as well – to upload Archer product logs and configuration reports. Via the Log Analyzer, an automated analysis report is returned, highlighting potential errors and recommendations for a resolution.
ALL of these services are within a few clicks of a button!
Try it out for yourself: https://community.rsa.com/t5/custom/page/page-id/self-troubleshooting!
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