6.2 version installation error
We want to install 6.2 version as a fresh at new server. We followed Installation and Upgrade Guide for installation procedures.
But during the installation process we received an error , when we click Retry or Ignore, nothing is happened. When we click Abort button, it suggested backup restore, as you can see at the attached document (grcinst.txt). But now, RSA Archer GRC Platfrom was not installed at the server we can find in Control Panel/Programs and Features.
Is there anybody who has experienced an issue like ours?
Many thanks in advance
- 6.2 install
- Community Thread
- Forum Thread
- Installation Error
- RSA Archer
- RSA Archer Suite
Do you have some kind of anti-virus that is trying to open up and scan the files as the installer is copying them? If so, that might be the reason why. Disable the anti-virus or try waiting a while (20+ seconds) before clicking "Retry".
Also, did you choose an installation path that is the exact same folder as the path that you extracted the installer to? I would not recommend doing that. The extracted installer should go to a temporary folder and the Archer installation should go to Program Files.
Unfortunately we choose same folder for extraction and installation process. What should we do next? Because it seem that db tables are created and there are some files in our installation directory.
What was in the referenced "E:\Archer6\logs\FrameworkInstall20170705058365.log" file?
The first error logged is regarding the fact it cannot find the configuration service - which isn't unusual since it's a clean install, but the later portion of the error says that it couldn't copy a number of files:
Copy operation failed on the following files:
What OS are you installing on?
Had you fully extracted the components (as opposed to running the installer from a compressed location)?
Is there sufficient drive space available?
Well the installation failed. so I would suggest:
1. Remove it from Add/Remove programs
2. Rerun the downloaded executable to specify a new clean folder to extract to
3. And when running the Archer installer inside of that folder, make sure you choose a different folder than the current folder.
4. Delete the old folder that was used for both extraction and installation on the failed install.
Don't need to worry about the database tables. The installer will know what to do.
+1 David's note. Additionally, you may get an error at the end of the uninstall or if it doesn't clear the application from "Add or Remove Programs." In that case, you'll need to delete the registry key.