We have installed v6.5 P2 recently and advanced workflow is not working. When i open Job troubleshooting page "An error occurred communicating to the server" popup opens and the url stops at POST /Archer/workpoint/rest//auth.svc/login/ HTTP/1.1 throwing the below error
500 Internal Server Error
Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator at [no address given] to inform them of the time this error occurred, and the actions you performed just before this error.
More information about this error may be available in the server error log.
The server level urls are working correctly. Its not working only through a .com/SSO url.
We are trying with http method and Advanced workflow is running in only one server. I found out that "//" is blocked by siteminder and we fixed it. Now its throwing different issue, i believe PUT has to enabled by Siteminder at workpoint level
Request PUT /Archer/workpoint/rest//processes.svc/2126-CUST?_dc=1552046404530&refresh=true&replace=false&checkSyntax= HTTP/1.1 302 Found
Yeah, better to allow all methods and whitelist all AWF urls.
But if AWF is running only on 1 server, why to not try to use localhost:8000 only?
How can we find all the AWF ursl? if /Archer/ArcherAWF or Workpoint comes, is it means AWF URL? Yes, instead of localhost, we are using servername:8000.
But if you use servername directly, why does all requests go over siteminder? Should not they go straight as you are not using shielded url, but direct FQDN?