Archer to Archer Feed Not Working
we have Archer to Archer Data feed, schedule frequecny for feed is of 7 minutes and most of time its not running after interval of 7 minutes.
Sometimes its getting faulted with giving below error in Log file
"A transport layer error has occurred when receiving results form the server.(Provider TCP Provider, error:0- An existing connection was forcibly closed by remote host.)"
Any inputs to resolve issue will be appreaciated.
- Community Thread
- david petty
- Forum Thread
- ilya khen
- RSA Archer
- RSA Archer Suite
- scott hagemeyer
Dell Customer Communication - Confidential
Are there other feeds using the same data feed user? Is there a time-of-day pattern? Could other people be using the data feed user? If any of these are these case, try dedicating a data feed user to that feed.
Related to you implementation, for after you get this particular issue resolved: RSA Archer Data Feed Monitor 6.3 Tool & Utility Implementation Guide
The one thing you can try first is following our "Recommendations for TLS/SSL cipher hardening" starting on page 108 of the "RSA Archer Platform 6.7 Security Configuration Guide" - https://community.rsa.com/docs/DOC-107216. In short, only allow TLS 1.2 and disable all other ciphers (SSL 2.0, SSL 3.0, TLS 1.0 and TLS 1.1). This needs to be done on all servers (web, services, and SQL). This might make the errors go away, but if it doesn't please review this MS KB - https://support.microsoft.com/en-us/help/4557473/errors-when-applications-try-to-connect-to-sql-server-in-windows. If you're still experiencing data feed failures after implementing one or both of those fixes, please contact Archer Support to have a case opened and investigated and mention ARCHER-88516 (Jobs fail to reschedule). Your issue may or may not be related to that.